Charoula Ntelopoulou

20 years e-Government & 20 years e-Commerce

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TEACHING

e-Commerce
e-Government
Database Management Systems
Computer Seminars & Laboratories
e-Learning
Connection with Job Market

Research

My research interests come under the scientific field of e-Government, e-Commerce, e-Services, e-Business, e-Participation, e-Democracy, e-Consultation, e-Deliberation, e-Market places, and e-Learning. I have mainly published in peer-reviewed scientific journals and Conference proceedings. I have participated in EU and national research Projects. 

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WRITINGS

I have published mainly in peer-reviewed scientific journals and conference proceedings.

JOURNAL PAPERS
CONFERENCE PAPERS
BOOK CHAPTERS

E-COMMERCE

For the past 20 years, I have been teaching the “E-Commerce & E-Business” course, theory & lab, in the third circle of education in Greece, as well as to students from the European Union (ERASMUS+ and CIVIS) at both theoretical and practical levels. I guide our young and future professionals to face and recognize the changes of the technological revolution of the Internet, the Internet of Things, Augmented Reality, and Artificial Intelligence.  We have been participants and co-creators of this revolution in the last quarter of the century.

These changes have impacted people’s daily habits in various fields such as communication, economy, government, work, school, entertainment, and leisure time. I assist them in understanding new forms of collectivity and participation, envisioning changes in the work sector through case study analysis, and examining best practices in e-commerce at the international and national levels.

Furthermore, at labs, I encourage them to use computer applications to communicate and collaborate, follow business scenarios, use and customize communication tools, tele-education, telecommuting, team management, project management, etc.

The student acquires methodological scientific thinking, enabling them to decode and depict the change brought about by the technological revolution in their daily activities, specifically in the field of commerce or, in other words, in the realm of electronic business. These activities involve changes that are either directly perceptible or not. One of the significant changes is how we manage the space of markets and commerce.

After the pandemic, electronic commerce has become the daily routine for most of the world’s population. It has created a new industrial order where the time barrier gets eliminated, and information flows quickly, creating business opportunities anywhere on the planet.

E-GOVERNMENT

I have been teaching the “e-Government” course for the past 20 years, theory and lab, in higher education in Greece, as well as to students from the European Union (ERASMUS+ and CIVIS), at both theoretical and practical levels. I guide our young and future professionals in the public sector to develop the skills and scientific thinking that will help them critically assess the national and European strategies concerning open governance, e-democracy, e-participation, increased transparency, and effective governance.

I assist them in recognizing and utilizing e-governance services provided to citizens and businesses and the role played by the Greek government and the European Union. They understand the social context shaping both our country and the world. They identify the weaknesses and advantages of eGov services at a technical, social, and operational level within the government organization. 

They grasp topics such as the development and design framework of useful services for European citizens, security of electronic transactions, identity and authentication issues, personal data protection, GDPR, e-public procurement systems, the benefits of open-source software, interoperability, service co-design, and how technologies are integrated into citizens’ daily lives through smart applications and services, making cities increasingly “SMART.”

Methodological tools include the study of case studies and the analysis of best practices in e-governance services at an international and national level.

Furthermore, they learn to use computer applications for communication and collaboration, following business scenarios (using and customizing communication tools, tele-education, telecommuting, team management, project management, etc.) in public sector entities, as well as developing and implementing operational scenarios and simulations.

DATABASE MANAGEMENT SYSTEMS

I had taught “Database Management Systems (DBMS)” theory, and laboratories, one of the fundamental components of computer science, for about 20 years in higher education in Greece. Students should understand the basic concepts of database systems at an introductory level. They get familiar with the fundamental data structures, data modeling and operations, Entity-Relationship (E-R) model and Structured Query Language (SQL), access and manipulation of databases. Finally, practical laboratory exercises provide economic and administrative applications related to the analysis, the design, and the implementation of databases.

To achieve the concept understanding of Database Management Systems by the students, I wrote the book “Databases and Data Management” with my colleagues Ioannis Leventidis and Vasiliki Siafaka in 2006, ISBN: 978-960-931699, 151 pages.

The material is accompanied by supplementary electronic files (software), exercise examples, auxiliary table files and appendices, as well as self-assessment exercises on the subject matter, which constitute the educational software by using Microsoft Access relational database software.

The book consists of two volumes: “Exercises Guide for SQL, A Series of Examples, Volume A,” 52 pages, with SQL examples, and Volume B “Learning Guide for Microsoft Access,” with exercises and examples for learning the basic tools and how to manage entities in a relational database, 97 pages. Volumes A and B follow the principles of open & distance education, and aim to enrich traditional teaching.

However, they can also be used as self-study guides in distance education and as a learning manual for practice and self-study. Each chapter specifies the expected outcomes. For each example included in both volumes, the educational objectives are defined, and the basic concepts are elucidated. The material is designed to allow the reader to interact at an independent time and place.

The book has been distributed for several years in Greek either as a printed manual https://service.eudoxus.gr/search/#a/id:7719/0 or for free in electronic format through the asynchronous distance learning platform “eclass” https://eclass.uoa.gr/main/portfolio.php within the framework of the “Databases and Data Management,” LAB COURSE of the Department of Economic Sciences at the National and Kapodistrian University of Athens. It was distributed as a textbook during the academic year 2010-2011 at the Technological Educational Institute (TEI) of the Ionian Islands, Department of Sound Technology and Musical Instruments, in the course [B.203]: DATA AND ALGORITHMS IN SOUND, https://service.eudoxus.gr/public/departments/courses/2226/2010.

COMPUTER SEMINARS & LABORATORIES

I have taught at several laboratories & seminars on computer applications, web applications, and workshops for undergraduate and postgraduate students with the following thematic topics:

  • “E-Business”
  • “E-Government”
  • “Applications of Informatics in Economics”
  • “Introduction to Computer Science and Information Processing”
  • “Information Systems in the Economy”
  • “Databases and Data Management” [Structure Query Language (SQL) the Relational database]
  • “Microsoft Access”
  • “Cloud Computing”
  • “New Technologies and Information Society”
  • “Windows-Word-Excel-Internet”
  • “Economic Applications using Relational Databases”
  • “Dos, Lotus 1-2-3, Volkswriter”
  • “Cobol Programming Language”
SEMINARS

E-LEARNING

NATIONAL & KAPODISTRIAN UNIVERSITY OF ATHENS, GREECE

REMOTE GUIDANCE, TRAINING & COUNSELING

2004-today

Course “eCommerce”

Course “eGovernment”

2004-today

2015-today

Course “E-Commerce Strategy and Implementation”

Course “Accounting Information Systems”

2017-today

2017-2022

Scientific Supervisor of “Internship Program” of the Department of Economics

Course “Database Management System”

2001-2016

DEVELOPING EDUCATIONAL SOFTWARE

Design, Development, and Implementation of Dynamic Web Interface Environment 

 2008

Software modules for the course “Databases Management System”

Development of electronic examination software

2007

Course “Databases Management System”

WRITING Ε-LEARNING EDUCATIONAL MATERIALS

Supplementary Material Distance Education Program for the Center of Continuing Education and Lifelong Learning

2014

Modules “Strategic Management Information System I”, “Strategic Management Information System II”, Teaching module I, page 79. Teaching module II, page 69, [total pages 148]

Self-elearning guides- learning manuals for distance education.  practice and self-study guide

2006

The material is designed to allow the reader to interact in their own time and place. BOOK “Databases and Data Management,” ISBN: 978-960-931699, Charoula Delopoulou, Ioannis Leventidis, Vasiliki Siafaka, 151 pages. in Greek.

Educational material notes

2005

Course “Data Base Management Systems”

HELLENIC OPEN UNIVERSITY, GREECE

DEVELOPMENT OF A DISTANCE LEARNING PLATFORM

Contribution to the design and implementation of a Pan-European distance learning platform for asynchronous tele-education

2000-2003

“Universal”-The Universal Exchange for Pan-European Higher Education”, ID: IST-1999-11747,  Funded under: FP5-IST

CONNECTION WITH THE JOB MARKET

Evaluator for the Vocational Training Diploma of IEK awarded by EOPPEP (National Organisation for the Certification of Qualifications & Vocational Guidance) in Greece

Trainer for Public Vocational Training Institutes for Youth EQF Level 5 (IEK) in Greece

  • Computer Specialist for Stock Exchanges Information Systems
  • Accounting Information Systems Specialist
  • Administrative and Financial Executive of Business Applications

Department of Economics National & Kapodistrian University of Athens

I was the Scientific Supervisor of the Internship Program,  during the period 2017-2022.*

Hundreds of students were trained during that period in the private and public sector. **

The objective of the course is to connect the University with the job market, assimilate academic and educational knowledge, prepare and familiarize students with the work environment and the requirements of the professional sphere, facilitate a smoother transition of participating students from the academic space to the business world and organizations, acquiring professional experiences and professional orientation. 

Development of experiential workshops, job market counseling and professional orientation, seminars and workshops on CV writing, interview preparation, and industry-specific networking events. 

These are some workshops I conducted counseling and guiding students to enhance their skills in the job market:

❑ CURRICULUM VITAE WRITING

❑ SHARING MY EXPERIENCE WITH YOU

❑ INTERVIEW AND THE USE OF APPROPRIATE BODY LANGUAGE FOR JOB SEEKING

❑ GETTING TO KNOW EMPLOYMENT HOST ORGANIZATIONS

* https://www.econ.uoa.gr/praktiki_askisi/

** http://www.praktiki.econ.uoa.gr/fileadmin/praktiki.econ.uoa.gr/uploads/Axiologisi_praktikis_.pdf

JOURNAL PAPERS

  • Ioannis Pikrammenos, Charoula Ntelopoulou*, “Business model for sustainable development of alternative touristic services: case study; the religious tourism”, Business & Entrepreneurship Journal, 2018, vol. 7, issue 2, 2018 https://econpapers.repec.org/article/sptbusent/v_3a7_3ay_3a2018_3ai_3a2_3af_3a7_5f2_5f2.htm
 
  • Haroula N. Delopoulos**, “A usability evaluation of e-government services: the case of e-deliberation service of Greece”, Int. J. of Electronic Governance, 2015 Vol.7, No.2, pp.93 – 112, http://www.inderscienceonline.com/doi/pdf/10.1504/IJEG.2015.069499
 
  • Haroula Delopoulos, The ePractice Journal, «Objectives and Barriers of Implementing eGovernment: From Lisbon Strategy to Digital Agenda 2020”, «Digital Strategies for Government and Business», Volume 17, September 2012. https://joinup.ec.europa.eu/sites/default/files/16/b2/39/ePractice%20Journal-Vol.%2017-September%202012.pdf
  • Haroula Delopoulos, “Barriers and Opportunities for the Adoption of e-Governance”, International Journal of Economics and Management Engineering Vol:4, No:6, 2010, World Academy of Science, https://publications.waset.org/9725/barriers-and-opportunities-for-the-adoption-of-e-governance-services, ISNI:0000000091950263,
  • Haroula N. Delopoulos, Yiannis C. Bassiakos, “Predominant Barriers/Opportunities of e-Government services Use in EU-27+ following UTAUT-PBO model”,  in progress

*In Greece full name can be translated in Latin (Charoula Ntelopoulou) or in English (Haroula Delopoulos or Haroula Delopoulou)

CONFERENCE PAPERS

  • Maria E. Georgakalou, Charoula N. Ntelopoulou*, Mary Kagiavi, “Role-Playing Games and managerial scenarios in module “DEO45 – Business, New Technologies, and Entrepreneurship” in open and distance education in the Hellenic Open University”, International Conference on Business & Economics of the Hellenic Open University 2020, https://icbe-hou.eap.gr/ocs2020/index.php/ICBE-HOU_2020/ICBE-HOU_2020/paper/view/174
 
  • Ioannis Pikrammenos, Charoula Ntelopoulou, (2019) «eMoodleItNow, an integration of eBookIteNow with Moodle platform», MoodleMoot 2019, Thessaloniki, Greece, 3rd Panhellenic Conference MoodleMoot 2019, Organization of Open Technologies (ELLAK), Library and Information Center of AUTH, and the Center of Electronic Governance of AUTh, 28-29/11/2019, Aristotle University of Thessaloniki.
 
  • Charoula Ntelopoulou, Ioannis Pikrammenos, Loukas Kopanias, (2019), “Open eclass platform versus Modle platform”, MoodleMoot 2019, Thessaloniki, Greece, 3rd Panhellenic Conference MoodleMoot 2019, Organization of Open Technologies (ELLAK), Library and Information Center of AUTH, and the Center of Electronic Governance of AUTh, 28-29/11/2019, Aristotle University of Thessaloniki.
 
  • Charoula Ntelopoulou & Ioannis Α. Pikrammenos, (2018), “Actors and Methods Enabling Sustainable Development of Alternative Tourism. Case Study: the Religious Tourism”, 5th International Conference on Heritage Management, 21-23/9/2018, Greece,
 
  • Ioannis Pikrammenos, Charoula Ntelopoulou, “Business model for sustainable development of alternative touristic services: case study the religious tourism”, 3rd International Conference of Development and Economy (ICODECON) 4-6 May 2018, Kalamata, Greece, Editors: D. Petropoulos & G. Kyriazopoulos, Technological Educational Institute (TEI) of Peloponnese, ISBN 978-618-82146-5-
 
  • Haroula Delopoulos*, “e-Participation: An Evaluation of e-Deliberation System of Greece”, 2011 HSSS 7th. National & International Conference-Professionals Systemics in Action”, Hellenic Society for Systemic Studies (HSSS), University of Piraeus, Panteion University of Social Political Sciences, 4-7 May 2011. 
 
  • Haroula Delopoulos, “Βarriers and Opportunities for the Adoption of e-Governance Services” Conference «Paris June 2010 International Conference on e-Democracy, e-Government, and e-Society, ICDGS\’10», Paris, World Academy of Science, Engineering, and Technology (WASET.), 28-30 June 2010.
 
  • Eleni-Reveka Staiou, Haroula Delopoulos, Dimitris Gouskos, “Interactive Digital Communication & governance in everyday life”, in Greek, International Conference New Media & Information: Convergences & Divergences, Athens Greece, Department of Communication, Media & Culture, Panteion University of Social Political Sciences, 6-9 May 2009.
 
  • Haroula Delopoulos, “Development of a conceptual and methodological framework of management and definition of obstacles and opportunities for the adoption of services of electronic governance”, EGOV PPh.D.colloquium 2008 on eGovernment and eParticipation”, Torino, Italy, DEMO_net network of excellence, the AIS SIG eGovernment and the IFIP WG 8.5 on Information Systems in the Public Sector, August 31-September 1, 2008.
 
  • I. Leventidis, Ntelopoulou X., and B. Siafaka  “Enrichment of the traditional teaching of laboratory courses, with the use of Asynchronous Platform teleteaching “e-class of National and Kapodistrian University of Athens”,  in Lionarakis, Α. (edit.) Proceedings of the 3rd International Conference on Open and Distance Learning, Hellenic Open University, Patra, Vol.B΄, pp.332-340, 2005, in Greek.
 
  • Delopoulos Haroula, “Can ICTs be the key drivers of Growth and employment in the EU-27?”, International Conference “MORE EU DIGITAL PRODUCTS AND SERVICES TO BOOST ECONOMIC GROWTH”, Economic and Social Council of Greece, organized in cooperation with the European Economic and Social Committee (EESC), in Athens on the 7th of May 2014.
 
  • Charoula Ntelopoulou, Anastasia Ntavou, “E-commerce and the Impact on Labour. How Greece can ride the wave”, in progress

*In Greece full name can be translated in Latin (Charoula Ntelopoulou) or in English (Haroula Delopoulos or Haroula Delopoulou)

BOOK CHAPTERS

  • Haroula Delopoulos*, «Evaluation and Metrics of E-Government: From eEurope 2002 to Digital Agenda 2020», IGI GLOBAL, 14th Bookchapter of  “Developing E-Government Projects: Frameworks and Methodologies”, Section 4 E-Government Projects: Review and Assessment, edited by Zaigham Mahmood University of Derby, UK. A volume in the Advances in Electronic Government, Digital Divide, and Regional Development (AEGDDRD) Book Series, Published in the United States of America by Information Science Reference (an imprint of IGI Global), ISSN: 23126-9103, Release Date: June, 2013. http://www.igi-global.com/book/developing-government-projects/74375  and 18th Bookchapter  in “Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications” (4 Volumes), Information Resources Management Association (USA), IGI Global, http://www.igi-global.com/book/public-affairs-administration/123116

  • Haroula Delopoulos, “Development of a Conceptual and Methodological Framework for the Identification and Management of Barriers and Opportunities in the Adoption of e-Government services”, National and Kapodistrian University of Athens, Department of Informatics and Telecommunications,  “Abstracts of Doctoral Dissertations”, The Committee of Research and Development A. Eleftheriadis, M. Koubarakis, E. Manolakos (Chair), T.Theoharis, ISSN:1791-7948, 2015, Volume 10, http://cgi.di.uoa.gr/~phdsbook/en/tomoi.shtml, https://cgi.di.uoa.gr/~phdsbook/files/Delopoulos%20Haroula.pdf

*In Greece full name can be translated in Latin (Charoula Ntelopoulou) or in English (Haroula Delopoulos or Haroula Delopoulou)